What our clients say about us
A key feature of all of the services that we provide, and which we agree with each client at the outset, is for all of those services to be immediately evaluated by the recipients at the point of delivery.
We are currently achieving a satisfaction rate of between 80 and 90% across the board for all of the services which we are providing. Whilst on rare occasions an individual workshop delegate will rate a service at 70%, it is equally the case that we receive ratings of 100% from individual delegates.
The evaluation focuses on the following three key areas of service delivery, with some of the individual delegates’ comments shown in support.
Content:
“Identifying the framework within which to conduct an investigation
was invaluable.”
Deputy Chief Executive, NHS Trust
“Opened my eyes to the complex situations that can arise in an investigation.”
Clinical
Risk & Legal Assistant, NHS Trust
“The overview of the process for undertaking an investigation was
a real eye-opener.”
Associate Director, Strategic Health
“Provided insight and structure.”
Manager,
Surgical Admissions, NHS Trust
“Working through an investigation
in stages and discussing points within the group at set intervals was
excellent. Workbooks in bullet-point format enabled me to add and to understand
for future reference.”
Emergency Services Manager, Private Healthcare
“Met my needs through establishing a process for investigations,
and of the different levels, toolkits and requirements needed to bring
integrity to such investigations.”
Head of Risk Management, Travel Company
Style:
“Good practice pointers and the overall contextual setting were
excellent. Encouraged wider thinking.”
Director of Corporate and Human Resources, Media Company
“I feel that I have learnt a great deal about planning an investigation
so as to ensure logical progression.”
Manager, Supermarket Chain
“The discussions that helped integrate
the content of the workshop with our policies were really useful.”
Divisional General Manager, Retail Sector
“Good scenarios. Enjoyed the group work and discussion. Good information
to take away to act as a resource.”
Senior Supervisor, Electronics
Company
“Very useful and enjoyable sessions.”
Claims Manager,
Insurance Company
“Excellent day, covering important issues;
provided a lot of ‘food
for thought’ as well as tools and methods to use during an investigation.”
Joint
Locality Manager, Mental Health
Relevancy:
“Provided practical help and real advice to take away and act on."
Medical Director (Clinical Governance), NHS Trust
“Programme was highly relevant to my area of work.”
Orthopaedic
Matron, NHS Trust
“Showed me how to do an investigation properly! Made me appreciate
the importance of the planning stage, and of how to think about the unexpected
before it happens.”
Matron and Practice Development Nurse, NHS
Trust.
“All staff doing investigations should have this training. The workshop
facilitator was excellent.”
Senior HR Manager, Financial Services
“Helped to confirm existing procedures
and provided ideas for improving the way in which we currently handle
complaints.”
Corporate
Development and Complaints Manager, Retail Sector
“An extremely valuable day that has added considerably to my understanding.”
Chief Nurse, NHS Trust